Midas Group

Anger Management

Overview: 

Anger is a universal experience. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. This course will help learners to recognise the signs of anger, and provide techniques to help manage behavior and interactions with customers and co-workers in a more positive and effective manner. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give you and your organization that edge.

Benefits:
  • Be better able to recognize how anger affects our bodies, our minds, and our behavior.
  • Be better able to use the six-step method to break old patterns and replace them with a model for assertive anger.
  • Be better able to control your own emotions when faced with other peoples’ anger.
  • Be better able to identify ways to help other people safely manage some of their repressed or expressed anger
Course Content: 
  • How anger affects our bodies and our minds
  • Coping thoughts
  • Express feelings appropriately
  • Prevent a build-up of frustration
  • How to deal with issues
  • Staying calm
  • Identifying anger pay-offs
  • Relaxation techniques
  • Identifying trigger thoughts
  • Developing your personal sanctuary
  • Identifying distorted thoughts
Our Guarantee: 
  • Instruction by an expert facilitator
  • Small interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion
Further Information/Booking

For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post /fax or call the registration line on +353 (046) 9252937. Alternatively, book online by clicking onto the Book Online option below and complete the steps involved.

Book Online

€95.00 Add to cart

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