Midas Group

Customer Service Training


If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one day workshop will help you plan, prepare, and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter, and improve your batting average at closing the sale.

  • Identify the steps you can take to build your credibility.
  • Identify the objections that you encounter most frequently.
  • Develop appropriate responses when prospective buyers throw you a curve.
  • Learn ways to disarm objections with proven rebuttals that get the sale back on track.
  • Learn how to recognize when a prospect is ready to buy.
  • Discuss how working with your sales team can help you succeed

Course Content:

  • Building Credibility
  • Your Competition
  • Critical Communication Skills
  • Observation Skills
  • Handling Customer Complaints
  • Handling and Overcoming Objections
  • Pricing issues
  • The Importance of Teamwork
  • Buying Signals
  • Closing the Sale

Our Guarantee

  • Instruction by an expert facilitator
  • Small interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion


1 Day Workshop

Onsite Training:

Our Onsite Training programmes are tailored specifically to meet the training needs of individual clients. ‘’In Company Training’’ is a convenient and cost effective training method designed to give the client flexibility in terms of course content, dates and training centre’s.

Further Information/Booking

For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post /fax or book online below

Book Online: 

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