Midas Group

CRM – An Introduction to Customer Service Management

Overview

As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This one-day workshop sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking

Benefits:
  • Develop an understanding of the terms and benefits of CRM on a company’s bottom line
  • Analyze the different components of a CRM plan
  • Develop a checklist for readiness and success in CRM
  • Develop an understanding of how CRM creates value for organizations and customers
  • Consider developmental roles that have the greatest impact on CRM 
Course Content:
  • What is CRM and who it serves
  • Checklist for success
  • Requirement driven product selection
  • Considerations in tool selection
  • Strategies for customer retention
  • Building the future
  • Homegrown VS. the application service provider
  • The development team
  • Evaluating and reviewing your CRM program 
Our Guarantee:
  • Instruction by an expert facilitator
  • Small interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion
Duration:

1 Day Workshop

Further Information/Booking

For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post /fax or call the registration line on +353 (046) 9252937. Alternatively, book online by clicking onto the Book Online option below and complete the steps involved.

Book Online:

€95.00 Add to cart

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