Business & Administration

For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post / fax or book online by choosing the options below:

Pay Deposit €100

Balance due before course commencement €295

Full Price €395

This course has been developed to enable learners to deliver quality Customer Service in any industry. This course provides participants with the skills and understanding of the attitude and professionalism needed to deal with customer complaints and queries, both face to face and by telephone. The course will provide learners with a comprehensive understanding of the role and responsibilities of a representative of an organisation and how to work effectively as part of a team.

Benefits: 

• A clear understanding of the role of Customer Service in organizational effectiveness 
• Improved Communication Skills, both verbal and non-verbal, in order to meet customer needs, handle customer complaints and deliver good customer care 
• Become familiar with consumer protection legislation and identify the means by which quality service is measured such as Q mark and ISO 
• Develop the skills to implement an excellent Customer Service Policy   
• Be familiar with all methods of transmitting information both internally and externally 
• Appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race or culture
• FETAC Level 5 Customer Service is a mandatory module for Major Certification in Tourism as well as an elective module for a range of major certificate awards including Business, Retail, Reception and Administration.

Course Content: 

• Customer Focus
• Customer Contact Skills
• Quality Service, Policy and Practice
• Dealing with Difference
• Consumer Legislation

Accreditation  

Upon successful completion participants will receive a Fetac Level 5 certificate in Customer Service

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For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post / fax or book online by choosing the options below:

Pay Deposit €100

Balance due before course commencement €295

Full Price €395

This Business Administration course is FETAC approved and introduces you to the world of business at a fundamental level, enabling you to adequately understand and work within the SME and Business Organisation environment.

Benefits 

• Identify different types of business organisations e.g. Sole-Traders, PLC’s, Charities, Government Bodies, Co-operatives
• Define the role of personnel, organisational charts.
• Quality control and list of Quality Awards.
• Understand HR and the need for man power planning
• Understand employment legislation
• Explain and understand the need for financial controls within an organisation.
• Identify the different sources of finance for a business and prepare cash flow forecasts.
• Understand Insurance and the principles applied to it.
• Maintain an effective diary management system, prioritising tasks and meeting deadlines
• Understand the types of meetings and the roles of people in planning and conducting meetings, draft meeting documents, recording of minutes.
• Understand the different documents associated with business e.g. invoices, credit notes.
• Present evidence of research and investigation in the form of written assignments.
• This module is a mandatory component to any Major Business or Administration Certificate Award

Course Content: 

• Develop an awareness and understanding of the factors affecting the success, efficiency and effectiveness of a business operating in today’s environment.
• Understand financial control and basic financial procedures of SME’s.
• Understand Human Resources and man power planning as well as recruitment selection and HR administration duties
• Effectively prepare, organise and complete reports and minutes of meetings.
• Process all business documentation efficiently and effectively to ensure the smooth running of an office environment.

Accreditation 

Upon successful completion of this course participants will receive a Fetac Level 5 Certificate in Business Administration

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For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post / fax or book online by choosing the options below:

Pay Deposit €100

Balance due before course commencement €295

Full Price €395

This programme is designed to provide participants with the knowledge and skills required to work as a front line representative of any organisation and also with the ability to provide administrative support to the organisation. The Office Administration course is offered in conjunction with the Reception skills module and outlines the procedures required to work effectively and manage the administration role within a modern office environment. It also gives the candidate an overview of how to effectively operate a reception area to the highest of standards.

Benefits: 

• Experience & knowledge to effectively run a reception desk
• Basic Time management and Diary Management skills
• Understand organisational structures and the workplace environment
• Understand the importance of organisational information flow
• Ability to plan and present information in the correct manner and to required standards
• Improved workplace practices and office teamwork
• Improved job prospects
• As part of the progression this component award will link into an elective module for the full award across a range of FETAC Certificates Business, Retail, Reception, and Administration. This award can access entry into third Level Qualifications

Course Content: 

• Work effectively and manage the administration role within a modern office environment. Operate a reception area to the highest of standards
• Diary Management techniques
• Telephone techniques
• How to deal with difficult customers, how to file efficiently
• Prepare invoices, book hotels, finalise travel arrangements
• How to set up a customer and client database/phone book

Accreditation 

Upon successful completion participants will receive two FETAC Level 5 Certificates: Information and Administration B20144 – FETAC Level 5 & Reception Skills B20149 – FETAC Level 5

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For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post / fax or book online by choosing the options below:

Pay Deposit €100

 Balance due before course commencement €395

Full Price €495

This course provides participants with the information and training necessary to increase health and safety competency and awareness within their organisation and recognise the factors that influence health, safety and welfare. Participants will gain an understanding of the importance of hazard identification and be able to apply the principles and procedures of Health and Safety to the workplace

Benefits: 

• Have the knowledge required to understand and recognise the factors that affect health and safety in the workplace
• Have the knowledge and ability necessary to make a positive contribution to safe working and health in the workplace
• Understand their role under health and safety legislation
• Understand the principles of health and safety management
• Recognise the legal, moral and financial consequences of poor safety management

Course Content:

• Legislation (Common & Statute) – as it applies to the employer and employee
• Communication skills
• The Safety Statement/Manual
• Hazard identification & risk assessment
• Accident reporting and investigation
• Consultation process in the workplace
• Personal Protective Equipment (PPE)
• Safe Manual Handling
• Fire safety
• Emergency evacuation procedures
• Machinery and work equipment safety
• Workplace safety signage
• Internal transport and pedestrian access

Accreditation 

Upon successful completion of the course participants will receive a Level 5 Certificate in Health & safety

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For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post /fax or call the registration line on +353 (046) 9252937

This course will provide learners with all the basic skills necessary to work in an office or reception environment. The course will take the learner step by step through the office environment and is suitable for learners with no previous office experience.

Benefits: 

• Be able to apply yourself to a career in an office environment
• Learn how to use office equipment and perform a range of practical administration functions efficiently
• Improve your workplace practices, team work, office communication skills, telephone techniques and personal & workplace practices
• Gain the skills and attitude necessary to work as a frontline receptionist
• Provides a basis for progression to Level 5 modules in related areas

Course Content: 

• The course will give the learner basic insight into Organisational Structures within companies.
• Participants will learn how to document their work through such methods such as Post registers, phone logs, petty cash, and basic invoicing.
• Practical office skills such as filing and using equipment.
• Correct procedures on how to effectively deal with customer and supplier enquiries.
• The Personal Presentation element will look at portraying a professional image to match the learners newly acquired office skills.
• Areas researched also include Health and Safety in the workplace
• The Reception Skills module will look at correct telephone techniques
• Correct procedures for Client “Meet and Greet”

Accreditation 

Upon successful completion of this course participants will receive a Fetac Level 3 Certificate in Office Procedures and Reception Skills (IAS)

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For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post /fax or call the registration line on +353 (046) 9252937

Even seasoned writers occasionally need to brush up on their writing skills. This workshop is designed for people who regularly write as part of their job. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date formats. You will also become more skilled at writing business cases, proposals and reports, and learn more about e-mail etiquette.

Benefits:

• Discuss your writing challenges.
• Learn how to make your writing clear, concise, and correct.
• Improve sentence construction and paragraph development.
• Identify some ways to make your writer simpler and easier to read.
• Learn about a tool that can determine how readable your work is.
• Develop effective business letters for tough situations.
• Discuss e-mail etiquette.
• Develop an appropriate writing style and format for your letters, business cases, and reports.
• Recognize standard ways of documenting materials

Course Content: 

• How to make your writing clear, concise and correct
• Types of words and when to use them
• Using Inclusive Language
• Seven ways to simplify your writing
• Sentence and paragraph construction
• Business Letter Formats
• How to write Reports & Proposals
• How to write a Business Case
• How to write a Request for Proposals
• Email Etiquette
• Documenting Sources

Our Guarantee 

• Instruction by an expert facilitator
• Small interactive classes
• Specialized manual and course materials
• Personalized certificate of completion

Duration 

1 Day Workshop

For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post /fax or call the registration line on +353 (046) 9252937

This two-day workshop will give you a better understanding of the key skills of written communication and how to present a positive image when writing to others.

Benefits:

• To learn the value of good written communications.
• To develop paragraphs that introduce, connect, develop, and conclude some part of an idea.
• To prepare reports and proposals that inform, persuade, and provide information.
• To learn how to proof-read your work so you are confident it is clear, concise, complete, and correct.
• To provide an opportunity to apply these skills in real work applications

Course Content: 

• The 4 C’s- Clear, Concise, Complete & Correct
• Constructing Paragraphs
• Readability Index
• The 4 Stages of Report Writing
• Editing & Revising
• Direct v Indirect Approach
• Organisational Strategies
• Headings and Sub-Headings
• Tables & Graphs
• Format for Reports
• Reports V Proposals
• Steps in the Persuasion Process

Our Guarantee 

• Instruction by an expert facilitator
• Small interactive classes
• Specialized manual and course materials
• Personalized certificate of completion

Duration 

2 Day Work-Shop

For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post /fax or call the registration line on +353 (046) 9252937

Is keeping the boss organized, on time, and on track sometimes a challenge, especially when you are not in charge?

During this 2 day workshop, participants will learn how to run an efficient office and stay in control, no matter how hectic the day gets. Additionally, participants will learn how to build personal credibility, use techniques for better listening, deal with difficult people, handle negative situations, and more. This workshop is the ideal administrative assistant training program for those needing to improve their administrative-assistant skills or those looking for the extra business edge. The two days will help you improve your communications skills, make a good first impression, and develop personal management skills.

Benefits:

• Understand the importance of professional presence on the job.
• Learn how to self-manage to become more effective and efficient.
• Improve your communications skills, including listening, questioning, and being more assertive.
• Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people
• Difficult Personalities and Difficult Situations: Dealing with Challenges

Course Content: 

• Personal Best, Professional Best
• Putting Others at Ease
• Distorted Thinking
• The Steps to Feeling Good
• Assertiveness
• Communication Skills
• Asking and Listening
• Non-Verbal Messages
• Writing Skills
• Getting Ahead
• Self Management
• Setting Goals
• Working as a Team
• Working with Difficult People
• Learning to say No
• De-Stress Options

Our Guarantee 

• Instruction by an expert facilitator
• Small interactive classes
• Specialized manual and course materials
• Personalized certificate of completion

Duration 

2 Day Workshop

For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post /fax or call the registration line on +353 (046) 9252937

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No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well not have taken place. If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this one-day workshop you will understand your role as a minute taker and the best techniques for producing minutes that include all the essential information needed.

Benefits: 

• Recognize the importance of minute-taking.
• Develop key minute-taking skills, including listening skills, critical thinking, and organization.
• Be able to remedy many of the complaints that beset minute-takers.
• Be able to write minutes that are suitable for formal meetings, semi-formal meetings, and action minutes.
• Be an efficient minute-taker in any type of meeting.
• Be able to prepare and maintain a minute book

Course Content: 

• The Role of the Minute-Taker
• The Skills of the Minute-Taker- including listening, critical thinking and organisation
• Meeting Agreements
• Styles of Minutes- including formal, informal and action
• What to Record
• Techniques for Preparing Minutes
• Editing Minutes
• The Minute Book
• Taking Minutes in an interactive meeting

Our Guarantee 

• Instruction by an expert facilitator
• Small interactive classes
• Specialized manual and course materials
• Personalized certificate of completion

Duration 

1 Day Workshop

DOWNLOAD PDF

For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post /fax or call the registration line on +353 (046) 9252937