Human Resources

Courses

Conflict management- getting ahead & employee dispute resolution in the workplace (CPD)

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Coming Soon

Developing an Induction Handbook (CPD)

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Overview

One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating employees, it makes good sense to go one step further and make the new employee feel like they have made a good decision to come to this company.

A thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace policies can reduce turnover and save that organization a lot of money. Whether your company has two employees or two thousand employees, don’t leave new employee orientation to chance.

Benefits:

Understand how important an orientation program is to an organization
Identify the role of the human resource department in the orientation program
Recognize how the commitment curve affects both new employees and their managers
Know what companies can do to deliver their promise to new employees
Determine the critical elements of effective employee training
Establish the importance of having an employee handbook for new and long-term employees

Course Content:

Finding, hiring and keeping good people
Building employee commitment
Fast-track orientation
Designing a successful orientation programme
The commitment curve
Adult learning principles and how to apply them
Learning styles inventory
Creating an employee manual
An orientation checklist

Our Guarantee

Instruction by an expert facilitator
Small interactive classes
Specialized manual and course materials
Personalized certificate of completion

Duration

2 Day Work-Shop

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For further information, fill in a course enquiry form, call us on +353 (046) 9249618 or e-mail info@midasgroup.ie – To register for this course, download the attached Booking Form and post /fax or call the registration line on +353 (046) 9252937

Hiring for Success- Behavioural Interviewing Techniques (CPD)

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Overview

This workshop concentrates on the pre-interview preparation; developing questions and their value; the interview techniques that get specific, behaviour-based examples of past performance; and the strategies that follow through on this process. This workshop takes the behavioural interview even further with a discussion of communication techniques and the use of other types of interview questions.

Benefits:

Recognize the costs incurred by an organization when a wrong hiring decision is made
Develop a fair and consistent interviewing process for selecting employees
Prepare better job advertisements and use a variety of markets
Be able to develop a job analysis and position profile
Use traditional, behavioral, achievement oriented, holistic, and situational interview questions
Enhance communication skills that are essential for a skilled recruiter
Effectively interview difficult applicants
Check references more effectively
Understand the basic employment and human rights laws that can affect the hiring process

Course Content:

The cost of hiring errors
Why use behavioural interview techniques
Advertising guidelines
Communication skills
Writing the interview questions
Defensible resume screening
Developing an effective interview format
Ethical and legal issues
Interviewing techniques
Asking questions and listening for answers
Reference checks

Our Guarantee

Instruction by an expert facilitator
Small interactive classes
Specialized manual and course materials
Personalized certificate of completion

Duration

1 Day Workshop

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Conducting Effective Performance Reviews (CPD)

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Overview

Performance reviews are an essential component of employee development. Someone once said, “If you always do what you’ve always done, you’ll always get what you’ve always got.” And, remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.” Setting goals and objectives will give supervisors and employees a unified focus and targets to aim for. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Benefits:

Recognize the importance of having a performance appraisal process for employees.
Understand how to work with employees to set performance standards and goals.
Develop skills in observing and giving feedback, listening and asking questions, for improved performance.
Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
Develop strategies for managing employee performance

Course Content:

The importance of effective Performance Appraisals
How to avoid stereotyping
Developing standards and goals
Documenting performance
Developing an interview format
The appraisal as a two way process
Managing performance
Performance feed-back and coaching
How to fire someone
Accepting criticism

Our Guarantee

Instruction by an expert facilitator
Small interactive classes
Specialized manual and course materials
Personalized certificate of completion

Duration

2 Day Work-Shop

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Developing High performance Teams (CPD)

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Overview

Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this workshop is a practical look at current leadership practices that work.

Benefits:

Identify different types of teams
Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
Promote trust and rapport by exploring your team player style and how it impacts on group dynamics
Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team
Develop strategies for dealing with team conflict and common situations
Understand how action planning and analysis tools can help your team perform better

Course Content:

Organisations Today
Types of Teams
The Team Player survey
The Stages of Team Development
Communication Skills
Shared Leadership
Managing Team Conflict
The Trust/Relationship Model
Obtaining Consensus
Team-Shaping Factors
Team Problem-Solving
SWOT Analysis

Our Guarantee

Instruction by an expert facilitator
Small interactive classes
Specialized manual and course materials
Personalized certificate of completion

Duration

2 Day Work-Shop

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Business Succession Planning (CPD)

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Coming Soon

Change Management- Change & How to deal with it (CPD)

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Overview

Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance. This one-day workshop will help you deal with change and will give you strategies to bring back to your employees.

Benefits:

Accept that there are no normal or abnormal ways of reacting to change
See change as an essential element that is positive
Recognize that adapting to change is all about attitude
Identify the stages of change we go through as we learn to deal with change
See change as an opportunity for self-motivation and innovation
Develop strategies for dealing with and accepting changes in your organization

Course Content:

The Change Process
The human response to change
The pace of change and the pace at which people adapt to change
The pyramid response to change
Resisting and welcoming change
How to increase your resilience to change
Managing anger
Dealing with stress
An action plan for success

Our Guarantee

Instruction by an expert facilitator
Small interactive classes
Specialized manual and course materials
Personalized certificate of completion

Duration

1 Day Workshop

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Human Resources Training- HR for the non HR Manager (CPD)

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Overview

This is a three-day overview of human resource issues facing today’s business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet you will be expected to make decisions that are both effective and legal. This workshop will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring process (such as diversity issues, compensation and discipline).

Benefits:

The latest trends in the human resource field and the changing role of the human resource professional
How to write job specifications and identify core competencies
Methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques
How to get employees off to a good start;
How to deal with compensation and benefits
How to maintain healthy employee relations
How to make performance appraisals a cooperative process.

Course Content:

Realise the implications of employment legislation on your organisation
Learn codes of practice in recruitment, employment contracts, discipline, grievance and redundancy
Interview applicants and appraise your staff effectively
Increase your knowledge of the format of job descriptions and person specifications
Know your role in discipline and grievance cases
Manage absence effectively
Engage retention methods that ensure results
Practical trouble shooting exercises on real life situations

Our Guarantee